Tile. A Disppointing Scam

A few years ago, I became interested in Tile, a little white tracking device that—in theory—helps you to locate and find lost items.

A little over a year ago, I bought four Tile devices through an offer that one of my credit card companies was running — I had wanted to try Tile for a while and was really excited to give it a go. The Tiles showed up in my mailbox, and that’s when the excitement evaporated and the disappointment set in. A year later, I’m more than convinced that Tile is a bit of a scam. Here’s why: The authors of the Tile website are really crafty and the language is parsed VERY carefully. What the descriptions actually say and what they imply are worlds apart. This isn’t a case of things hidden in fine print, indeed all the damning details are spelled out in clear (and large) text. A quick or casual read of the website implies that Tile can: “Never lose anything again.” However, here’s where the whole experiment becomes an exercise in semantics that rivals the intellectual slipperiness of any of my graduate-level classes on Deleuze. Like Deleuzian analysis, reading the Tile website requires excruciating and miserable effort to wade through bullshit and figure out just what it is that is really being said. Let me save you the effort: it’s never what you think it is. 

Let’s do a quick fact check the Tile website.

Front and center the Tile website shows the following graphic:

Now let’s take it step by step.

Never lose anything again.
False. This is a ridiculous and nonsensical claim antithetical to the main purpose of the Tile device. If you will never lose anything again, then why would you need this device. Patently, you will lose things. The implication here is that you will never need to search for things, becasue if you cannot locate them, Tile will help you find them, which incidentally, is also false.

Tile is a tiny Bluetooth tracker and easy-to-use app that helps you find everyday items in seconds.
True and False, but mainly false. Tiny: no. Bluetooth: yes. Tracker: no. Easy-to-Use: no. App: yes. Helps you: no. Find: rarely. Everyday items: no. In Seconds: definitely, positively, not.

Attach to anything. Designed with a convenient hole, easily hook onto keys or stick to anything.
Again, some really slippery wordsmithing here. Could you attach it to anything? Technically, yes. Does it sport a convenient hole? Yes. Could you easily hook it onto keys or stick it to anything? Yes. However, again the problem lies in the implication that by attaching the Tile to something, that you will be able to find it in the aforementioned “seconds.” This claim is patently false.

See it. Ring it. Find it.
See the last place you had it on a map and make it ring when you get close.

Here’s where the BS really gets mixed with mud. The Tile website provides several “use cases.” These include: Keys Finder, Wallet Tracker, Luggage Tracker, Remote Control Finder.

Again, the implication made by the Tile website is that when lost, Tile will help you to locate these items in “seconds.” This is untrue… and here is why:

Though the Tile website implies that you simply open the app and find your missing items, this isn’t at all how Tile works. The app associates a Tile device with a particular object. I put one on my travel backpack, one on my cat’s collar, and one on my keys. The other one remained in the box, unused. Within ridiculous proximity of about 20 feet of any of these Tile devices, I can see in the app that these items are somewhere within 20 feet of me. Where? Tile offers no clues, kind of like the childhood game of Warmer! Colder! … only Tile doesn’t even give you that much information, just a vague “warm…ish.” 

So, for example, let’s say you misplace your keys, Tile device attached, somewhere in your home… looking at the app tells you “yep… last I checked… your keys are at home.” But, the app gives you no clue as to where your keys might be. That’s a pretty major fail. The “Find my iPhone” app that locates my Apple devices is scary accurate and you can judge from the location of the dot, exactly where the item is in your home. This refined level of accuracy is definitely not the case with Tile.

This is where the “ring” comes in. Allegedly, you can “ring” a Tile from the app. I found that this worked about 8% of the time over the course of the past year. Sometimes I would be standing immediately next to the Tile-d device, but it was under a piece of paper or otherwise obstructed from view, but the ringing feature didn’t actually activate any ringing sound on the Tile itself. So, that, as far as I’m concerned is a major fail.

So, let’s say instead, that you lose something away from home… like your backpack or keys. Again, the Tile app will show you where it last remembers you having it. Now, that in and of itself is a significant problem, becasue the Tile app isn’t constantly in contact with your stuff. It kind of checks in from time to time, and let’s you know where it last remembers seeing it. That is only helpful if you never move. It’s the equivalent of looking for a friend in a small town. Someone might say, “yeah, I just saw her at McDonald’s… but that was about 4 hours ago.” Dashing over to McDonalds would likely not help you to locate your friend (unless she really likes McDonalds), becasue she probably moved since the last time she was spotted there. This is a MAJOR fail on part of Tile, and the part that I feel is most misleading. While you may be able to track some movements of a Tile-d item, the information is not real time, not linear, and not even sequential. Which makes the information not only random but utterly useless. 

Devices also need to be in range of a Bluetooth enabled device. That’s not clearly explained on the website, and means that if you are out to dinner and want to double check to see if your Tile-enabled cat is home or not, that you are out of luck… unless your cat has a spare iPhone sitting around that you have “shared” the Tile with. The only problem is that the “share” feature worked exactly 0% of the time for me when shared with family and friends. So, that was a major fail too.

So at this point, if a Tile won’t ring when I’m standing next to it, won’t actually help me to zero in on the location of a missing item, and can’t tell me where my item is unless I am right on top of it…what is the point of this product?

Allegedly, when something is *really* lost, you can mark it “lost” in the Tile app. That reportedly activates a network of other Tile users and borrows Bluetooth bandwidth and battery to scour the earth for your item. Keep in mind that these unsuspecting Tile spies would need to be within 20 or so feet of your item and have their app active (which most people deactivate, becasue it’s such a battery hog) to have any chance of finding your lost item. Then, once it’s found, you get a message indicating that Tile “last saw” your lost item in a specific location. Again, the location is incredibly vague, comes in hours after the spy app actually pings the Tile-d device and the information is all but useless. Without exaggeration, I tested this feature eight times in the past year, as I traveled from North America to Europe or from Europe to North America. Of eight times, I received two notifications that my “lost” item was located. (Hardly scientific, but enough to know that it doesn’t work.) The problem is that (despite my Tile app being active and working, and within 20 feet of my “lost” item), my lost items were reported “last seen” more than 6,500km away. So, needless to say, not very accurate and not very timely, and again a major fail.

To add insult to disappointment, after using Tile for 6 months, I received an e-mail telling me that my Tile devices were getting old and would expire soon. Apparently, the battery life is poor, and Tile de-activates the Tile devices one year after they are activated. This information isn’t prominently displayed anywhere on the website, and while its unrealistic to expect a Tile device to last forever, it seems like a bit of a scam to disable it exactly one year after activation. 

Not to worry, though, because the constant pop up notifications that you will receive on your iPhone (even when notifications are turned off for the app) will never let you forget that your useless Tile devices are about to be killed by Big Brother. 

So, in short, Tile is a great idea that comes up horrifically short on execution and perhaps a bit before its time. What Tile really strives to be is a GPS tracker AND locator and sadly it is neither, but instead a clever idea that grossly under delivers. 

My advice: hold off until the technology is actually in line with your basic expectations. 

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