Time for a Breakup

After more than half my life as a Verizon customer, I’m filing for divorce. It’s time to #getoutofthered and switch to T-Mobile!

As you know, I’ve been plagued by problems with the Verizon TravelPass program since leaving the US a few weeks ago. 

In 2015, to great fanfare, Verizon overhauled its international roaming plans to include a $10/day travel pass that would simply deduct minutes and data from the users domestic plan. They quietly (and with no fanfare) axed this program in April 2017, without informing its customers or customer service agents. Instead, Verizon users traveling worldwide found themselves with substantial and substandard data speeds throttled in some cases after using only a few mb of data. To add insult to injury, Verizon erroneously implemented their own policy and changed the plans for customers with pay per gb plans, even though these plans were intended to unaffected by the change. 

Despite my best efforts to work with Verizon, Tiffany—the customer service representative with whom I was speaking—was shockingly cool and unprofessional in her dealings with me. She extinguished the case immediately and told me in no uncertain terms that if I didn’t like the policy, I could move on to another carrier. 

So after more than two decades and more than half my life as a Verizon customer, I say: goodbye and good riddance to VERIgreeedy’s overpriced plans, constantly shifting rules and ever increasing sneaky fees. I also say: I hope Verizon enjoyed its time as the once-market leader because its days are numbered as long-time customers jump ship in record numbers (more than 100,000 customers each month). It’s the new equivilent to cutting the cord.

Over the past two years, T-Mobile has quintupled its 4G LTE footprint in the US and has recently won a significant chunk of the uncluttered 600mhz spectrum. This ample bandwidth will allow T-Mobile to deploy fewer towers with greater coverage over a longer distance with greater penetration and consistency in rural and less densely populated areas. It’s the system that has been in use for decades elsewhere in the world and works well. It also gives T-Mobile substantial space for growing 5G network immediately. This is spectrum that Verizon, AT&T, and others will need to re-allocate in order to roll out 5G networks, which will put further pressure on the existing 4G LTE networks for Verizon and AT&T which have become so heavily trafficked in the past 6 months (since the re-introduction of unlimited data packages) that recent benchmarks indicate a nearly 20% loss in speed on the Verizon network and a 14% reduction in speeds on the already troubled AT&T network. Oddly, both carriers sat out of the most recent auction, which left T-Mobile a big winner both for the immediate and long-term future.

I know, for year T-Mobile has been the distant third carrier with lousy coverage outside of major metro areas. No longer. The speed reports and coverage data is impressive. T-Mobile has built out its network and has made more improvements over the past two years than the three other carriers combined. It is now a serious contender inside of major metros and in the rural areas in-between.

T-Mobile coverage in 2015
T-Mobile Coverage in 2017… filling in a lot of gaps.

John Legere, the fearless leader and CEO of T-Mobile has forged a new and exciting future for the company that was once a distant third to Verizon and AT&T. Straightforward, simple plans are the hallmark of the reinvigorated T-Mobile. There are no hidden fees, tricks, or other underhanded shady dealings that are the bread and butter of Verizon. So, stay tuned here to see the step by step transition process and how it goes. I’ll begin reporting on the transition process in early July.

#getoutofthered #verizonsucks